We will happily exchange or refund providing the following conditions have been met:
- The item with the original receipt is returned within 30 days of purchase.
- Items must be in original condition as purchased, with all labels/tickets/packaging attached. If your purchase includes garments, they must not have been washed or worn.
- The item must not have been personalised.
Please note that the change of mind refund & exchange policy set out above does not affect or limit your consumer law rights and the consumer guarantees under those laws in any way (eg. for items that are faulty or don’t match the description).
How To Exchange An Item
You may exchange an item for something else from Cozee Club provided the conditions in the Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
All returns & exchanges remain the responsibility of the purchaser until received by Cozee Club. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.
